The other day we had a meeting with a large bank. They needed help to overcome the challenges around defining their future Digital Workplace. This large bank had actually a 3 dimensional challenge: 1: Quickly deal with the ‘old intranet’, which has now turned into some urgent problem. 2: Think and prepare a road map for Digital Workplace for the near future. 3: Get O365 somehow to work, avoiding poor adoption. Through a deep dive workshop we all agreed that productivity and Digital Workplace have the end user as the center of the universe, not O365. The O365 Platform is one of the critical pieces of the overall Apps that end users consume, like SAP, People Soft, Tableau, Qlik sense, etc. etc. We agreed that Collaboration is a user centric Project, not an IT Project. It was great to see that looking at the Project from this angle, it opened new opportunities. We profiled O365 as any other App. Except that we split them up in ‘sub Apps’ such as email, Calendar, Skype for Business, One Drive, Power BI. From there we try to find ways to get the adoption to take off, in the context of a Digital Workplace. In other words, in the context of each individual employee… So we treat the O365 blocks as we would for SAP, BOT, RSS feed or old school Intranet news. We did not prioritize any application by cost or legacy. We did not do that because the end user does not care. People become happy when they see in one single Dashboard what they need, enveloped by one single Collaboration experience. All web responsive, with one single log in. User experience, one single entry point and a future proof platform were the key topics on the agenda for this Customer. We managed to put a true Digital Workplace in place, that can transition with future Business requirements. O365 was rated from an end user requirements point of view. Like this we found its most optimized position and role to benefit end user adoption. Knowing that lost productivity is even more expensive then the O365 licenses price, this customer managed to balance out the O365 importance in context of other Apps out there. Of course the Customer kept the eye on what mattered most; its employees requirements. Another happy Hoozin Customer! If you wish to learn more about Hoozin, please connect here: https://espresso.hoozin.com
O365 is becoming more and more the standard. But it seems Microsoft is making a course correction towards their model. There is now a strong shift from O365 Licenses sales to O365 consumption… We can be very short and direct around the problem statement: O365 has a poor adoption rate out of the box, and needs a bit of help around employee engagement. What to do? There are many solutions out there that work on a template basis. This basically means the windows office 365 end user experience remains relatively fractionated and the Business logic of O365 collaboration remains the same. When using a template you will, at best, be successful in ‘de-uglying’ O365. In this article I wish to emphasize the difference between ‘de-uglying’ O365 and putting in place a true solution that will run adoption for the long run. Digital transformation that is future proof and not depending on only your O365 investment. From an integration perspective, let’s agree that O365 is just another application such as SAP, LMS, PeopleSoft, etc. This means we must place your O365 investment in a smooth ecosystem with other important Business assets. Hoozin aims at consolidating all your applications in one single experience. By treating O365 the same as your other IT investments you can now build a real employee engagement plan. You can download for free our Whitepaper on Digital Workplace.
Here at Hoozin we see the Digital Workplace entering the minds of more and more organizations. But there is still confusion around Digital Workplace. Is it just about consolidating corporate Application assets? Not really. The Digital Workplace is an opportunity to connect all your past IT investments with all your future IT investments. Finally a single experience where all day to day work comes together. Bye bye silos! Is it really that simple? To answer that we need to imagine some key requirements that are generally speaking the same everywhere.
- From your Digital Workplace you want to collaborate, be social, discover talent, use past experience from colleagues and you want to make on the fly communities where you can run Projects and achieve goals. All this needs to be easy to use and one single experience. Available in Cloud, on-premise, on mobile and highly secured.
- You need to be able to provide little ‘turbo’ Apps, to jump start people’s productivity in Communities. FAQ, Doc Management, Project, HelpDesk, Blog, Forum, etc. These Apps need to be cool and highly collaborative. They are used without training. They need to appear in the stream as a discussion if they are being used. Apps that talk? Yes it does exist:)
- You need to be able to integrate ‘as widgets’ all your existing Application assets such as email, calendar (that’s right, you should see O365 as just another silo), SAP, Salesforce.com, One drive, People Soft and whatever the organization is already using in terms of Apps. There you go, all your past investments in Apps are now save and have been ‘de-silo’ed’.
- Getting new Apps and Business Processes in place? Make sure they appear in your Digital Workplace for the right audience to use them. Hey, you can now even ‘advertise’ your Apps for better adoption (read> higher productivity).
- At your own judgement you can still allow some corporate news to appear in the digital workplace. Why not have a special widget for that…
Hoozin works more and more with Partners to achieve faster and more complete Customer satisfaction. Our recent Customer wins came from Partners that sponsor the Hoozin concept and know better then us the Customer pain and requirements. Hoozin was working with Partners a bit on an ‘ad hoc’ basis. That was ok until it got a bit ‘busy’ with Partners. We knew the time has come to put in place a proper Partner Strategy. So today we work with 3 types of Partners:
- Agnostic Ambassadors> Agnostic because we wan’t to be one of the many different solutions. This is mostly for Consultants or organizations that help discover the best collaboration strategy for their Customers. They provide research, change management services and technology consulting. Their goal is to find the best methodology for their Customers to achieve better employee experience, increase corporate reputation and boost employee collaboration.
- Resellers> These organizations know how to also manage the technical side of things as well. They can handle on premises installations, apply branding, design, etc. Our resellers that have high technical knowledge and staffing to deploy, manage, administrate and modify the Hoozin Technology. They are also the first line of Support and Technical change requests. Hoozin and resellers often collaborate within Customer Projects. These resellers have official reseller agreements with Hoozin. They get training and are part of the select group that can submit innovation requests.
- Integrators> These integrators often serve the Fortune 1000 organizations in the world. Large, well established worldwide deployed organizations that represent Hoozin as a mission or as part of a bigger mission with their Customers. Hoozin is often seen by integrators as an innovation driver for their multinational Customers.
The title says it all. In other words, what matters are the people using the Social Intranet. They are the ones that determine success, so we should serve them with great caution and empathy. In today’s world we simply can no longer ignore the need for excellent UX. By mixing rich functionalities, mobile strategy and excellent UX, the chances of successful adoption will raise substantially. Tools and processes that ‘don’t look good’ or are ‘complicated’ to operate, will simply be left alone. It must be emphasized that excellent UX is part of the magic mix of success. Sadly some organizations see Collaboration as ‘just another box to click’. Perhaps it is good to give the end user experience some extra attention, no matter how intangible that might feel. When going forward, think of the following:
- Innovation (this often excludes the bigger Vendors)
- Cloud/On premises capabilities (should also include a future move to Cloud that is painless)
- Collaboration capabilities (easy, without heavy E-learning efforts)
- Social functionalities (agile features allowing better and faster employee connections)
- Mobile device compatibility (Should cover ANY device with ANY browser)
- Excellent UX design capabilities (This is important and should not be done through endless services iterations)
- Avoid a set of silos…