Hoozin Software aligns to the mission of Digital Transformation. But what are the main areas that will get impacted in the years ahead of us? Just deploying new intranets or putting layers on Office 365 is not in scope when we talk about making fundamental Digital changes. Why are these Digital changes so important? What is the bottom line of all this?
There is a lot to be said about this, but let’s just focus on a few key areas.
We see a few area’s that ‘spike’ in terms of impact. Hoozin and its Digital Workplace strategy believes that AI will very soon take over all the routine work and transform it into automation. This goes way beyond the chat box. Last week in the Jen Hotel in Singapore I got served room service by a Robot. Amazing now, but the new standard in less than a decade from now.
The Knowledge Worker (In Hoozin terms the Digital Worker) needs oversight, a sense of control. The need for fast access to Applications, processes and information is more and more dominant. Hoozin Customers know as no other how much difference a smart Digital Workplace brings to the reputation of the company and its productivity. The need of having all in one cool, easy and web responsive overview applies even more to the millennials. Ah those millennials… Within the next two years, 50 percent of the U.S. workforce is expected to be made up of millennials. It will be 75 percent by 2030, according to the U.S. Bureau of Labor Statistics. Good luck with those numbers!
Finally, Collaboration goes way beyond colleagues and employees. The concept of ‘external collaboration’ is big in the world of Hoozin. Almost all our Customers are actively working in communities where external users are playing a role. Some of our Customers use Hoozin ONLY for external collaboration. Often in connection with Application Rationalization, but that is for another blog post. The use cases to work with external users in the same collaborative Platform as internal users (employees) are numerous. From document sharing to workflow order processing. Planning meetings and maintaining Knowledge that can be reused for other future Projects. Security and role based rights are very strong in the world of Hoozin Digital Transformation allowing excellent compliance.
The building blocks for a Digital Workplace
There are many different opinions on the topic of how to strategize on a Digital Workplace. We like to think there are 3 very high level boxes you need to tick. The very first one is called the ‘Design Thinking process’. When designing the now and future workplace, you should focus on the Business requirements. This sounds like a ‘no brainer’ but sadly we still see a lot of Projects taking off based on technology alone and not on real terrain requirements. Which brings me to the second topic; Put employee experience over classical IT requirements. This is not easy. The urge to ‘use what you have’ can sometimes torpedo all the real Business requirements. Commodity solutions are sometimes sadly seen as the Digital Workplace instead of it being a part of it. Especially O365 is a suspect here.
Besides Hoozin Design Thinking and Employee Experience, we should always keep an eye on the metrics. Having good insight in metrics and operations is key for any transformation. Make sure which pockets adopt change, show agility and which profile pockets need extra attention. Finally, the metrics allow you to come up with some tangible KPI’s defining success.
What do we really want to achieve, on a strategic level? At Hoozin we believe change is to mitigate risk, reduce the agile issues and of course achieve overall productivity. Sadly, ‘productivity’ is not a very tangible term. But let’s try to put some ‘faces’ to the term of productivity….
Better encouragement and increased collaboration. Get people and knowledge out of the inbox and into the team spirit.
Workforce struggle to focus. People needing to ‘login here’ and ‘get data there’ and then ‘back again’ is a real focus killer. But what is surprising is how long it takes the average person to re-focus on work after being distracted. A recent study conducted at the University of California, Irvine indicated that most people take 23 minutes and 15 seconds to recover from an interruption. If you extrapolate that to your entire workforce, the math may get scary.
Poor IT experience could lead to serious demotivation and frustration. The effects of poor motivation in the workplace are well-attested: higher employee turnover, lower levels of engagement, poor communication, and diminished productivity are just a few of the issues.
Attracting and retaining talent is these days highly connected to the IT experience. Status is no longer related to the building you work in, but entirely related to the technology you work with. Good IT experience is part of creating an environment that makes your employees feel like an asset to your company.
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